COMPUTER SUPPORT FAQ’s

Computer Support(FAQ’S)

It is our policy to always be upfront and open with our customers. By answering your questions honestly, and in advance, we eliminate the guesswork and surprises. You will find that many computer services companies out there will solicit your business with a teaser rate initially, and then hit you with unexpected charges and fees before they are done with you. At Lloyds Solutions, Inc., we do not do this. What you see is what you get. We believe in retaining your business by providing a good, honest repair at a competitive price.

Do You repair Laptops and PC’s ?

Yes, we repair all types of Laptops and PC’s including Macs and Apples !

I am starting a new business. Can you install a Network in my office?

Yes we install, set-up and configure Networks all the time. We can create workgroups for your employees, set up domains, anti-virus and anti-malware software and hook you up to the internet all in the same morning. We can also help you set you up email accounts for you and your employees and train you how to properly maintain your system if this is what you need.

Can we call you at 3 AM ?

Yes, we offer a 24/7 service and will be happy to offer you computer support at any time of the day or night.

Do you work weekends and Holidays ?

Yes we do work weekends and holidays.

Do you provide evening appointments?

Yes, we work around your schedule.

What forms of payment do you accept?

For remote repair we accept Credit or Debit card.

For On-Site repair we accept Cash, Certified Bank Check, Credit or Debit card.

Do you charge for travel time?

If you live in and around any metropolitan area, we do not charge for travel. We will confirm if there is any travel time involved in your case before we come to your premises.

Is there a minimum charge for an appointment?

Yes we have a two-hour minimum charge. This will be well worth it to you as we are usually able to resolve your issue in the first call.

What will the minimum charges be if the technician has to return a second time with parts etc ?

If our technician has to return with parts, the minimum labor charge for an appointment the second time around is only for 1 hour.

How much will you charge me if your technician works 2 hours 10 minutes ?

We charge you in half hour increments. So if a computer technician works 2 hours, 10 minutes you will be charged for 2-1/2 hours.

What is your labor rate for an on-site visit ?

We charge $79.99/hr for on-site visits.

Is there any Setup Fee? Does Lloyds Solutions Inc have any hidden costs on its services?

No, we do not charge any setup Fee and there are no hidden costs for our services. You only pay for the services you receive, and you will be advised of the tentative costs in advance.

If a technician has to do an On-Site emergency visit at night, are the charges the same ?

Our remote support does not cost extra at night, but an emergency onsite call at night does involve a double charge. Our emergency onsite rate for night calls is $159.98/hr. However, if this computer repair appointment is scheduled 48 hours in advance, we will charge the regular onsite rate of $79.99/hr. Emergency night rates are applicable between the hours of 8 pm and 8 am.

How can we be sure you will get us back up and running quickly?

Most often, we are able to rectify many types of issues on the spot, but we don’t want to sound like some other I.T support web sites that assure you a magic resolution to all your problems within one hour. A lot of what we do will depend on the condition of your computer equipment and the type of problem you are having. What we can tell you is that we are experts in what we do. We have been successful, because the majority of the time we have been able to speedily, and inexpensively, resolve issues and get our customers up and running quickly, many times right away.

How can I tell if my computer has been infected by Spyware, Malware or a Virus ?

Is your computer running much more slowly, hanging, frequently crashing, or freezing up? Maybe it won’t even open some of your larger computer programs and software? These are all symptoms of a possible computer virus infection which needs to be removed before your work comes to a complete standstill.

My computer is running very slow, how can I get it to run faster ?

Most computers slow down because of age, the amount of available memory, processor speed, number and amount of programs running simultaneously on your computer, viruses, spyware, malware and etc. We conduct a comprehensive analysis of your issues and then provide a budget driven plan to resolve them.

Does your company provide Back-up services ?

Yes we do. We rent bulk computer data storage from major storage sites, such as Go-Daddy, on behalf of our customers. We perform a back-up of their computer systems at a designated time. Our backup systems are automated, and this takes the uncertainty out of backing up your data.

What do we do if the same problem reoccurs ?

Our guarantee to you is if our work does not resolve your issue the first time around we will attempt to resolve it again. If you are still unsatisfied after subsequent repairs, we will refund your money for the items we were unable to rectify.

It seems you prefer to provide Remote Technical Support over the Internet instead of delivering On-Site technical support. Is that true?

The answer is yes! And this is simply because it costs you less to do it this way. It is a documented fact that 78% of all computer problems and technical issues can be solved using remote computer support instead of a physical presence. Besides, we found that our technicians were spending close to three to four hours a day driving from client location to client location. That’s three hours of unproductive time which we could have spent actually serving our customers. We found that with a little bit of patience on the part of our customers, we could fix their computer problems remotely and charge them less. Moreover, by using our remote computer support system, you can get next to immediate support instead of waiting for hours, or even days, for a technician to show up at your door. If your computer can start up and get on the Internet, we can help with you almost anything via remote tech support for the lowest possible cost.

I am worried about privacy and identity theft. What do you do to protect me and my personal information?

First and foremost, every single thing we do on your computer from our remote location is done in plain sight. You can watch every mouse click and every key typed, as if a Lloyds Solutions, Inc. technician was sitting right there in the room with you. At Lloyds, we take your privacy issues very seriously. Any funny business will result in the immediate termination and prosecution of that particular employee.

Moreover, you control the entire process. With our remote technical support software, you initiate service requests and decide when you want a Customer Support Technician to provide remote computer repair. And once work has started, you can end the session at any time by pressing just a single key. During the session you can also choose to hide sensitive documentation and material. Or, simply tell the techie not to open any particular files you do not want them touching.

Our tough stance to protect our clients’ privacy extends to onsite visits as well as remote support calls. When you deal with Lloyds Solutions computer support services, you can breathe easy.

What is your average wait time?

In most cases, a technician will respond to your service request within minutes.

Do you do design Web Sites?

Yes we do. Please refer to the web design information section on our Computer Support Services Page, for an explanation of what we do, and how we can customize your website to suit your lifestyle and/or business.